Sharia-Compliant Customer Retention Specialist - Bali (Denpasar, Canggu, Ubud)

Astra Credit Companies · 📍 Denpasar, Canggu, Ubud, Jimbaran, Nusa Dua, Kuta, Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5000000 - 8000000
Astra Credit Companies is seeking a dedicated Sharia-Compliant Customer Retention Specialist to join our team in Bali. This role is crucial in ensuring that our customers receive the best financial services while adhering to Sharia principles. As a Customer Retention Specialist, you will be responsible for maintaining and growing our customer base by implementing effective retention strategies. You will work closely with our customers, understanding their needs, and providing solutions that align with Sharia guidelines. This is an excellent opportunity to make a meaningful impact in the financial services industry while enjoying the beautiful island of Bali.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer retention strategies that align with Sharia principles.,Build and maintain strong relationships with existing customers to ensure their satisfaction and loyalty.,Identify and address customer concerns and issues promptly and effectively.,Provide excellent customer service and support to ensure customer satisfaction.,Monitor customer behavior and feedback to identify trends and opportunities for improvement.,Collaborate with other departments to ensure seamless customer service and support.,Stay up-to-date with industry trends and best practices in customer retention and Sharia-compliant financial services.,Participate in team meetings and contribute to the development of new initiatives and strategies.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Finance, or a related field.,Minimum of 3 years of experience in customer service, customer retention, or a related field.,Strong understanding of Sharia principles and financial services.,Excellent communication and interpersonal skills.,Strong problem-solving and analytical skills.,Ability to work well in a team and independently.,Fluency in Indonesian and English is required.,Experience in the financial services industry is a plus.

🛠️ Keahlian

Customer retention strategiesSharia-compliant financial servicesCustomer service and supportInterpersonal and communication skillsProblem-solving and analytical skillsTeamwork and collaborationIndonesian and English language proficiency
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